Customer success story

RPO for the Life and Pensions Industry

Helping a specialist provider of business process outsourcing services for the UK Life & Pensions industry rapidly scale recruitment delivery, improve candidate and manager experience, and reduce agency reliance.

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Impact at a glance

A rapid RPO mobilisation for high-volume and specialist resourcing needs. Supporting recruitment activity across 10 UK locations.

550+

Roles filled during the first 12 months

130

Live roles taken over from day one

30%

Reduction in cost per hire

<50%

Time to hire reduced to less than half of agreed target

90%+

Hiring managers and candidates rate service good or excellent

Programme impact: Guidant rapidly embedded a new operating model while supporting high-volume and specialist recruitment requirements.

Life and PensionsIndustry

11 million GBPCompany revenue

6,000Employees

UK, EURegion supported

The Situation

A major contract created urgent, high-volume hiring demand.

A specialist Life and Pensions provider

The client, a specialist provider of business process outsourcing services for the UK Life & Pensions industry, won a major contract and urgently required hundreds of new staff.

Hundreds of staff in five weeks

The recruitment requirement covered 10 UK locations and needed to be delivered within just five weeks, at a time of high-volume and specialist resourcing needs.

A need for expert recruitment support

The organisation was already facing a number of recruitment challenges which required an expert solution in order to overcome them.

Client profile

6,000

A specialist provider of business process outsourcing services for the UK Life & Pensions industry.

Recruitment requirement

10 UK locations

The client urgently required hundreds of new staff across 10 UK locations within just five weeks.

The Challenge

Recruitment needed to be transformed without disrupting the business.

The organisation was facing multiple recruitment challenges which were impacting candidate attraction, hiring manager experience, cost control, agency management, time to hire and reporting visibility.

Employer brand and attraction

The absence of a strong employer brand was affecting candidate attraction and limiting the client’s ability to engage talent effectively.

Inconsistent recruitment process

The recruitment process was inconsistent and resulted in a poor candidate and manager experience.

High cost and agency reliance

The cost of hire was too high, there was a heavy reliance on agencies, and the usage and management of agencies was inconsistent and ineffective.

Limited systems and reporting

There was no system in place to streamline and consolidate invoicing procedures, alongside a lack of meaningful management information.

The Solution

A rapidly mobilised outsourced recruitment partnership.

Guidant was appointed as the client’s outsourced recruitment partner for all temporary and permanent hiring activity. The initial objectives were to immediately gain the support of the hiring community and rapidly implement the service without disruption to the business.

01 Rapid programme mobilisation +

A PRINCE2 qualified Senior Project Manager led the programme in partnership with the client’s nominated implementation representatives and quickly mobilised the service.

02 Embedded account team +

A fully embedded, dedicated Account Team was onsite in two locations and maintained visibility across eight others nationally.

03 End-to-end resourcing +

Guidant provided complete management of the end-to-end resourcing process from resource planning through to sourcing, screening, vetting and offer management.

04 Direct sourcing team +

Guidant utilised its centralised Direct Sourcing Team to reduce reliance on third party agency supply and the associated costs by sourcing candidates directly from the market.

05 Employment brand promotion +

Guidant supported the management and promotion of the client’s employment brand to strengthen attraction and improve the candidate journey.

06 Applicant Tracking System +

The provision of an Applicant Tracking System helped create a more simplified and efficient attraction and application process for both internal and external applicants.

07 Real-time reporting +

Comprehensive real-time reporting gave the client greater visibility of recruitment activity, resourcing expenditure and future resource planning requirements.

Results

Operational and commercial benefits that continue to exceed expectations.

Guidant’s service continues to exceed client expectations and provides numerous year-on-year operational and commercial benefits to the client.

Nearly 100%

Roles filled through direct sourcing, internal mobility and referrals

<50%

Time to hire reduced to less than half of agreed target

30%

Reduction in cost per hire

100%

Candidate satisfaction surveys rated service excellent or good

Reduced agency reliance

Expensive third-party agency usage has dramatically reduced, with nearly 100% of roles now filled through direct sourcing, internal mobility and a new referral programme.

Faster time to hire

Time to hire has been reduced to less than half of the agreed target, improving the operational effectiveness of the business.

Lower cost per hire

The cost per hire has been reduced by more than 30% and continues to improve year-on-year.

Improved visibility and experience

Greater visibility of resourcing expenditure, demand management and accurate reporting now supports future resource planning, while candidate experience has significantly improved.

What our client says

“Guidant picked up our recruitment with only two months’ notice and rapidly built a customer focused onsite team to manage the recruitment activities. The challenge involved setting up and embedding a new operating model across a large area at a time of high volume and specialist resourcing needs. Against an initial forecast of 400 vacancies in the first 12-month period, Guidant filled 500 roles within the first 9 months of the contract, including many short notice, high volume recruitment campaigns.

The Guidant Team has also successfully taken on and managed temporary recruitment activity and implemented a much needed new on-line portal, allowing a more simplified and efficient attraction and application process for both internal and external applicants, enhancing our employer brand in the wider market place. Overall, exceptional delivery in a very challenging and stretching environment.”

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